FAQ

  • When can I expect MARK to arrive?

I am processing the orders within 1 - 2 working days. The delivery will arrive via local national postal services.The actual shipping time depends on the destination. The average shipping time is 5 to 7 working days. If you do not receive your order in 7 business days from receiving the shipping confirmation, please contact me on info@markscrub.com.

  • How do I pay for my order?

You can choose any of following payment methods:

  • Card payment you can use VISA, MASTERCARD, VISA Electron and Maestro credit and debit cards for payment. Payment is free of charge and your card details are secured and protected. I will process the order immediately after payment goes through.
  • Paypal payment - you can also pay for your order via your Paypal account and there is no additional charge. I will process the order immediately after payment goes through.
  • Bank Transfer - you can also send money transfer to my Tatra Bank account - IBAN: SK0311000000002622030924, (BIC / SWIFT: TATRSKBX) with the variable symbol of your order. This payment is also free of charge. I will process the order after receiving money.

  • How do you figure out shipping costs?

You can check shipping costs in the ordering process before order confirmation. The shipping rates depend on the destination:

EUROPE:

- free shipping (on orders above 40EUR)

4.50 EUR (orders up to 40 EUR)

CANADA, UNITED STATES, AUSTRALIA, ASIA:

- free shipping (on orders above 99 EUR)
- 6 EUR (orders up to 40 EUR)
- 7 EUR (orders up to 99 EUR)
  • How to use MARK?

Take MARK with you in the bath or shower and put 1-2 handfuls on the wet and clean skin. Gently massage scrub in circular motions over your entire body, focusing especially on problem body areas. Leave on for 3-5 minutes to get the best effect and then rinse. For perfect soft and beautiful skin use 2x per week, or whenever you like :)

  • Can I use MARK on my face?

Yes, MARK is suitable for the entire body as well as your face. You can use it as a peeling and gently massage it or as a facial mask and let it work for a few minutes.

However especially for face, I recommend my MARK face scrub, which has finer ground Robusta coffee and brown sugar. It also contains jojoba oil with strong moisturizing and nourishing properties and avocado oil that rejuvenates the skin and restores its elasticity thanks to vitamins E and D. Antibacterial and antiseptic properties of essential oils Tea Tree and grapefruit additionally effectively fight against acne or rashes.

  • How long will one package last?

Depends how often you meet in the shower :) If you use MARK regularly twice a week for the entire body and face, one 200g package lasts for 10-12 uses, ie about a month and a half. If you use MARK only for some areas, such as thighs, elbows or face, peeling will last for 2-3 months. Properly closed and stored MARK will remain fresh for up to 6 months after first opening.

  • How should I store MARK?

The package is waterproof, so you can even take it with your shower or bath. But try not to get the water in the package with wet hands and spill it out of the package into your palm. Do not forget to close it well after each usage and store at a dry place. Otherwise the peeling can be dried and lost in quality. A practical helper in which you can put your favorite MARK scrub is also my plastic cup.

  • Is MARK scrub a medicament?

MARK scrub is not classified as a medicament. It is the part of MARK face and body portfolio that offers quality, natural cosmetic products designed for everyday body and face care. All products are laboratory-approved, certified and registered and they are not tested on animals.

  • Since MARK scrub contains oil, does not it clog my pores?

MARK scrub contains carefully selected ingredients that nourish the skin without clogging pores and leave it soft and silky to touch. Combined with vitamin E, it creates a film on the skin, through which the skin can breathe.

  • I have an acne skin. Which MARK is the most suitable for me?

It matters if you want to use MARK for body or face. On the body, I recommend MARK Coffee Citrus, which contains the purest natural essential oils of citrus. Therefore it is particularly suitable for skin with a tendency to excessive sebum production or acne. On the face I recommend my MARK face scrub with finer ground Robusta coffee and brown sugar. It contains jojoba oil with strong moisturizing and nourishing properties, as well as avocado oil that rejuvenates the skin and restores its elasticity thanks to vitamins E and D. Antibacterial and antiseptic properties of essential oils of Tea Tree and grapefruit effectively fight against acne and rashes.

The basis of all of my coffee peelings is coconut oil, in addition to the freshly ground Robusta coffee. One of its antibacterial and antiviral ingredients is lauric acid, which can kill harmful bacteria, fungi and viruses in the body, including bacteria that causes acne.

  • I have very dry skin. Which MARK is the most suitable for me?

No worries, I´m an expert on this! :) Choose any MARK scrub according to the aroma you prefer and I guarantee that you will be satisfied with each one. How does it work? The coconut and almond oil contain high hydrating and nourishing effects, and together with vitamin E, they create a soft film on the skin. It will protect your soft and hydrated skin for few hours after showering without feeling too oily.

  • I'm pregnant, can I use MARK?

First of all, congratulations :) Many future mothers have tried me and they are happy with me also during pregnancy. I recommend reading reviews on my Facebook or Instagram.

Of course, since I'm a coffee peeling, my base is freshly ground Robusta coffee with a high caffeine content. Some pregnant women try to avoid caffeine, so I recommend using MARK during pregnancy less often. On the other hand, caffeine is effective in combating imperfections such as cellulite, stretch marks and others.

But if you decide to miss the caffeine completely during pregnancy, for perfect relaxation and skin care try my sugar MARK scrubs ;)

  • I have sensitive skin, can I use MARK face and body?

All MARK face and body products contain quality, natural and carefully selected ingredients, therefore they are suitable for all skin types, including fine, sensitive or even child's. They contain no artificial perfumes, colourants, preservatives, parabens or other added synthetic chemicals. Before using for the first time, I recommend do a small patch test on a little part of your body.

  • Are you interested in cooperation or do you have any other questions?

Do you have a bio shop, beauty salon, fitness, pharmacy or other business and are you interested in cooperation? Or did not you find the answer to your question? Write me at info@markscrub.com and I'd like to answer them :)

Instagram: @scrub_mark

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